‘The meeting seemed to go well, the client’s like the ideas and George’s idea to delay shipment went down well, just like the splitting of payments.’

Combining subjects, ideas and thoughts into one sentence can create confusion, as can unusual word choices.

Writing with emotion may show enthusiasm, but we need to ensure our words do the chef justice.

We all have our problems, but would you really write an email saying you have a problem with a male?

“Let me give you an example of the type of desserts we produce.”

To add colour to our messages, we can say ‘for example’ in many different ways. Rather than describe the cake, give a sample: the impact is greater.

What may complement one person, insults another; in one context a word is neutral, in another weak. Words can give you a bad image; choose wisely.