Educco IDESCAT Intermediate 3
19th April | L19 Online work
Writing an email
Place each word or phrase into a sentence:
The online exercise will be writing an email based on the following:
Imagine you work in customer services for Alpha Airlines. Read about the situation below and write an answer to the woman's complaint.
Silvina Pietragalli recently flew home to Argentina. She had a very unpleasant flight and she wrote to Alpha Airlines to complain about it.
These are the points she mentioned in her letter:
Place each word or phrase into a sentence:
- compensate
- concerned
- the difficulties you encountered
- in the future
- inconvenience
- looked into
- once again
- sincere apologies
- to my attention
- to offer you
- unfortunately
The online exercise will be writing an email based on the following:
Imagine you work in customer services for Alpha Airlines. Read about the situation below and write an answer to the woman's complaint.
Silvina Pietragalli recently flew home to Argentina. She had a very unpleasant flight and she wrote to Alpha Airlines to complain about it.
These are the points she mentioned in her letter:
- a group of young people were behaving badly
- they were drinking alcohol and being very noisy
- they were moving around the plane disturbing other passengers
- passengers were unable to relax or sleep
- the cabin crew were unable to deal with the situation
- the situation was not only unpleasant but dangerous
- Ms Pietragalli is unlikely to fly with Alpha Airlines again